Property Management Company and Concierge Experience launched in 2017 to give a unique experience. With more than 65 hand selected private condos, hotels and villas, all fully staffed we offer the highest service standard to our customers. 

We offer step-by-step assistance to our guests, taking care of the smallest detail to provide the best possible experience.

Luxury Vacation Homes | Guided Vacation Experiences

Summary:
Welcome to Casa Coatí — a chic 3BR boho retreat in peaceful La Veleta. Located in a gated complex with 24/7 security, it features a private rooftop with plunge pool plus access to a spacious shared pool. Perfect for comfort and style in Tulum.
 Relax and let our Guest Experience team craft unforgettable moments—whether biking, a golf day, or a special getaway, we handle every detail so you can simply enjoy.

The Space:
Casa Coatí, located in the exclusive Kokoon Complex with 24/7 security, is a boho-chic retreat designed to captivate. Enjoy its charming patio and a private rooftop with plunge pool — perfect for magical nights under the stars. Share special moments with friends around the grill or unwind in the shared pool surrounded by nature. Our Guest Experience team will be by your side to arrange every detail of your vacation, turning it into unforgettable memories. ~~~

~ HOUSE LAYOUT

~ 3 Bedrooms

BR 1 y 3: ~️ King-size bed,(Ground Floor)
BR 2: ~️ Two single beds (Upper Level)

Each bedroom includes:
~️ Air conditioning
~ Closet
~ En-suite bathroom
~ Blackout curtains
~ Safe for your belongings

~ Occupancy Details:
The villa accommodates up to 6 guests, but please note that the base rate is for 4 guests; additional guest fees apply beyond that.

Guest Interaction:
~ Guest Experience & Personalized Services ~

Our Guest Experience team will reach out as soon as your reservation is confirmed to guide you before and throughout your stay, making sure you enjoy every moment without worries.

Your only task? Relax and be pampered. Whether it’s a sunset bike ride ~, a golf day ~, a unique tequila tasting, or a magical escape to hidden cenotes, we’ll plan every detail so you can focus on creating unforgettable memories.

~ Tailored Experiences
• ~ Private transportation – Comfortable, on-time transfers to the airport or any destination.
• ~ Exclusive excursions – Secret beaches, enchanting cenotes, and custom tours just for you.
• ~ Romantic moments – Private dinners under the stars, yacht sunsets, and special surprises for your loved one.
• 🧘 Wellness & relaxation – Sunrise yoga, soothing massages, and spa experiences to connect with yourself and nature.

~ Our Guest Experience team is available daily from 10:00 am to 10:00 pm, always ready to assist and make your stay as special as you imagined.

Access:
~ On your arrival day, you’ll receive all the necessary information in the morning to complete a smooth and easy check-in. In most cases, one of our hosts will personally welcome you, show you around the house, and share tips and recommendations so you can make the most of your experience.

~ Prefer more privacy? We also offer a self check-in option: our team will send you all the instructions, access details, and codes in advance.

~ Our Guest Experience team is available daily from 10:00 am to 10:00 pm, ready to assist you with anything you may need.

Neighborhood:
Casa Coati is located within the small Kokoon Pueblo complex, situated in Region 15 — the newest gem in Tulum's expanding district, our villas offer a serene escape with a touch of jungle tranquility while maintaining proximity to the pulse of the town. Only a short 10-minute drive separates you from the renowned beach road, ensuring easy access to Tulum's famed coastline  (bumpy unpaved roads are not uncommon in as our small town is now turning into a city)

Within a brief 10-minute journey in the opposite direction lies La Veleta, a coveted area brimming with lively restaurants, charming cafes, and pathways weaving through lush jungle landscapes. Equally close is Aldea Zama, granting exclusive access to a vibrant residential enclave. A few minutes further leads you to Tulum Center, the bustling heart of this lively town. Most guests rent a car, scooter, or ATV's

Transit:


Additional Notes:
~ No Parties / Noise Policy
•Parties are strictly prohibited.
•Small gatherings require prior approval.

~ No loud music after 11:00 PM.
•Please respect neighbors, staff, and community rules.
~ Violations may result in a USD 500 fine, police involvement, or eviction.

~ Energy Consumption
•Turn off A/C units, lights, and electronics when not in use.
~️ A/C should never remain on when the villa is unoccupied to avoid energy waste.

~️ Illegal Items
•Drugs and firearms are strictly prohibited.
~ Possession or use will result in immediate eviction and legal action under Mexican law.

~ Unexpected Events
•Tulum is a developing town; occasional power or water outages may occur.
These are beyond our control.
~ In severe cases (storms or emergencies), staff may access the villa for safety reasons.

~ External vendors are not allowed
For safety and privacy reasons, external vendors are strictly prohibited from accessing the villa.

•The company is not liable for interruptions caused by external providers or weather.

3BR Home in Gated Community | Rooftop Plunge Pool, Grill & Shared Poo

Mexico

Quintana Roo

Tulum, Quintana Roo, Mexico

This beautifully designed property offers a warm and welcoming atmosphere, complemented by attentive and friendly staff who go above and beyond to ensure a memorable stay. Guests appreciate the central location, stylish accommodations, and overall cleanliness, making it an ideal choice for those looking to relax and enjoy Tulum's vibrant surroundings.

Bedroom 1

Bedroom 2

Bedroom 3

SAFE BOX AND ACCESS POINTS
Safety boxes are available on the property, and we strongly advise guests to store all valuable items, including but not limited to documents, passports, cash, and jewelry, in the safety boxes. Please ensure that all access points are locked when exiting the villa. A fine of USD $50 may be imposed if doors are found open without guests inside or if they are sleeping. Neither the company, the property, nor the staff will be responsible for the loss of any valuables. If lost items are found, shipping costs will be covered by the guest. If the keys are lost, a replacement set will be provided for USD $25. Please inform the host immediately if any keys are lost or misplaced.

CHECK-IN AND CHECK-OUT TIME
Check-out time is at 11:00 a.m. The day before your check-out, our team will inquire about your departure time to ensure a seamless and hassle-free check-out process. If you require a late check-out, we kindly request that you request it in advance and that it be approved by our concierge team. Late check-out is subject to availability and may incur an additional fee.

Check-in time is at 4:00 pm. Before your check-in, our team will inquire about your arrival time to ensure that we are ready to welcome you to the property. If you require an early check-in, we kindly request that you request it in advance and that it be approved by our concierge team. Early check-in is subject to availability and may incur an additional fee. If the early check-in is not available there is always the chance to leave your luggage at the villa with the help of our concierge team, we do not hold responsibility for any items left at the villa before 4 pm.

VISITORS AND DISTURBING NOISES
Parties are strictly prohibited on the premises. Small gatherings are allowed with prior approval from the concierge team. All guests will receive the code to access the villa. This code is for their personal use only, and no one beyond the guests staying at the villa will be permitted to use it. Guests and their visitors must behave respectfully towards our neighbours, vendor team, and concierge staff. Guests are permitted to host a maximum of four visitors during their stay. Only guests registered on the reservation will be allowed to stay overnight at the property. To add a new guest who can stay overnight on the property, and does not exceed the maximum capacity of the property, you may request it for an additional fee. The villa is situated in a residential area, and therefore excessive noise is not welcome at any time. We strictly prohibit excessive noise after 10:00 p.m., and violators may receive a warning, a visit from the local police, and eventually be evicted from the property should the
noise persist.

CLEANING AND MAINTENANCE
The guest should allow our maintenance and cleaning staff access when it’s scheduled. All staff members will wear the company uniform, and guests should not grant access to anyone who does not have a uniform. In case of receiving courtesy cleanings, the host will provide general cleaning of the kitchen, bathrooms, bedrooms, and common areas. Bed linens and towels are changed every third day.

BED LINENS AND TOWELS
The towels are for exclusive use inside the villa and cannot be carried elsewhere. If there is a lack of towels at the end of the stay, they will be charged. Any towels or linens stained with dye, bronzer, or any other product that cannot be removed by cleaning will result in additional charges. It is forbidden to go to bed or sit on interior furniture with suntan lotions, oils, bronzer, or makeup on your body. Additionally, please avoid using bath towels to remove these products from your body, as this can permanently stain fabrics and sheets. Any damage resulting from these actions may result in additional charges for replacement.

BATHROOMS
Septic tanks cannot handle constant paper build up. Please assist us by not putting any toilet paper directly into the toilet, instead place it in the trash can available next to it. Failure to comply may result in an additional fee of USD $50 if plumbing services are needed. Please note, should this happen this matter occur outside of normal working hours, it will only be addressed the following day.

APPLIANCES AND FURNITURE DAMAGE
Guests must report any damage discovered or caused during their stay at the
villa. Any damage, whether caused, discovered or newly occurring, that is not
reported to the owner may result in a fee being charged to the guest as
compensation for repair or replacement of the damage. Personal governance and an expectation of safe, respectful behaviour are the sole responsibility of each guest staying in the villa. Any damage to the villa is the responsibility of
the individual signing this document. The owners and villa staff retain no responsibility or liability for any injury or serious harm resulting from the use or misuse of the villa or the pool.

SMOKING
Smoking inside the villa is not permitted under any circumstances. Any guest found smoking inside the villa will be charged a penalty of USD $500 for cleaning and deodorizing the villa. To accommodate guests who wish to smoke, we have provided ashtrays outside the villa. Cigarette bursts and damage to furniture and property will be charged. Close the glass sliding doors while smoking to prevent smoke from entering the villa.

POOL RULES
For the safety of all guests, it is strictly prohibited to dive into the pool or run near the pool area. Children under the age of 12 must be accompanied by an adult at all times when using the pool. Do not use the pool while under the influence of alcohol or drugs. The property will not be held responsible for any injuries sustained while using the pool facilities. There is no lifeguard on duty and all guests swim at their own risk. To maintain a clean and safe pool, please shower before entering the pool and do not throw any litter in the pool area. Litter can choke the pipelines and drainage systems of the swimming pool.

PETS
Guests are not allowed to bring any type of animal onto the property. If any guest is found with a pet or animal, they will be asked to leave the premises immediately and may be subject to additional fees. We understand that some guests may have service animals necessary for their daily routines. In such cases, we ask guests to inform us of their service animals before booking
their stay. We reserve the right to request documentation verifying the animal's status as a service animal. Please note that the no-pet policy is strictly enforced to maintain the cleanliness and hygiene of the villa. Any damages caused by a pet or animal will be the guest's sole responsibility and may result in additional fees.

CHILDREN
We welcome families with children to stay at our properties. However, we kindly remind guests that they will be fully responsible for the safety or damage to the property caused by any minors who accompany them during their stay. We also request that all guests be respectful of our neighbours and avoid causing any inconvenience to them.

ENERGY CONSUMPTION
It is the responsibility of the guest to be mindful of their energy consumption during their stay at the villa. Please turn off all lights, air conditioners, fans, and electronic devices when they are not necessary. To conserve energy and reduce our carbon footprint, guests are not allowed to leave the air conditioning on when they are not in the house.

ILLEGAL ITEMS
We kindly request that all guests respect our policies and adhere to Mexican laws. The possession and use of drugs and firearms are illegal in Mexico. Failure to comply with the law is grounds for immediate eviction from the property without a refund of unused nights.

CHANCE EVENTS
Please note that Tulum is a developing town, and there may occasionally be electricity blackouts. We will always do our best to resolve any issues promptly, but some situations may be beyond our control. In the event of severe weather or a catastrophic occurrence, the company reserves the right to access the property without notice to prepare the villa or mitigate any damages that have
already occurred or may occur. The company also reserves the right to request that guests vacate the property to ensure their safety, mitigate damages or potential damages, and/or protect the house with barriers or other safety measures deemed necessary. If guests are required to vacate the property at the company's request, they will be compensated for any unused days resulting directly from the occurrence. The company is not responsible for the loss of power, water, or Wi-Fi signal due to issues with service providers, severe weather, catastrophic events, or maintenance/repairs in the area that are beyond our control.


Thank you for your cooperation and adherence to our rules. We hope you have a pleasant stay at our villa.

3BR Home in Gated Community | Rooftop Plunge Pool, Grill & Shared Poo

About The Property

Sleeping Arrangements

Amenities

Reviews

✨ What guests are saying

✨ What guests are saying

Location

Tulum, Quintana Roo 77760

About The Host

Luxury Vacation Homes | Guided Vacation Experiences

Beach Please Tulum

Safety & Inspections

Additional Details

Cancellation Policy