Property Management Company and Concierge Experience launched in 2017 to give a unique experience. With more than 65 hand selected private condos, hotels and villas, all fully staffed we offer the highest service standard to our customers. 

We offer step-by-step assistance to our guests, taking care of the smallest detail to provide the best possible experience.

Luxury Vacation Homes | Guided Vacation Experiences

Summary:
Welcome to Casa Kookay — Perfect for large groups, retreats, and family gatherings. This 6-bedroom villa with 3 pools offers the ideal setting whether you’re celebrating or simply unwinding with your loved ones. At Casa Kookay, you’ll find everything you need for a truly unforgettable stay. Relax and let our Guest Experience team create lasting memories — we’ll take care of every detail so you can simply enjoy.

The Space:
Welcome to Casa Kookay ~
Located in the heart of Aldea Zama, just steps from restaurants, cafés, and shops, this villa is the ideal choice for large groups seeking to combine luxury, comfort, and a prime location.

Enjoy 3 private pools: one main pool and two plunge pools with jungle views, plus a spacious deck perfect for yoga or outdoor relaxation, and an outdoor dining table for magical dinners under the stars.

The villa’s design ensures privacy and comfort on every level:
~ First floor: spacious living room, fully equipped kitchen, and main pool.
~ Second & third floors: each with its own kitchenette and plunge pool, with 2 bedrooms per floor, creating intimate and functional spaces.

~ HOUSE LAYOUT

~ 6 Bedrooms

-BR 1 to 6: King size 
Each bedroom includes:
~Ensuite bathroom
~️ Air conditioning
~ Closet
~ Blackout curtains
~ Safe for your belongings
🪴Terrace

~ Occupancy Details:
The villa accommodates up to 18 guests, but please note: pricing is based on 4 guests, and additional guest fees apply beyond that.

Guest Interaction:
~ Guest Experience & Personalized Services ~

Our Guest Experience team will reach out as soon as your reservation is confirmed to guide you before and throughout your stay, making sure you enjoy every moment without worries.

Your only task? Relax and be pampered. Whether it’s a sunset bike ride ~, a golf day ~, a unique tequila tasting, or a magical escape to hidden cenotes, we’ll plan every detail so you can focus on creating unforgettable memories.

~ Tailored Experiences
• ~ Private transportation – Comfortable, on-time transfers to the airport or any destination.
• ~ Exclusive excursions – Secret beaches, enchanting cenotes, and custom tours just for you.
• ~ Romantic moments – Private dinners under the stars, yacht sunsets, and special surprises for your loved one.
• 🧘 Wellness & relaxation – Sunrise yoga, soothing massages, and spa experiences to connect with yourself and nature.

~ Our Guest Experience team is available daily from 10:00 am to 10:00 pm, always ready to assist and make your stay as special as you imagined.

Access:
~ On your arrival day, you’ll receive all the necessary information in the morning to complete a smooth and easy check-in. In most cases, one of our hosts will personally welcome you, show you around the house, and share tips and recommendations so you can make the most of your experience.

~ Prefer more privacy? We also offer a self check-in option: our team will send you all the instructions, access details, and codes in advance.

~ Our Guest Experience team is available daily from 10:00 am to 10:00 pm, ready to assist you with anything you may need.

Neighborhood:
This villa is located in ALDEA ZAMA, one of Tulum's most upscale neighborhoods, positioned between the town center and the hotel zone. You'll find cafes, restaurants, and convenience stores all within walking distance.

The town center of Tulum is roughly a 10-minute drive away, offering a range of dining options, bars, convenience stores, souvenir shops, and charming local experiences. The Tulum beaches and hotel zone are around 10-15 minutes by car, depending on your specific destination and traffic conditions. In this area, you'll also find high-end dining options, additional souvenir shops, fantastic beach clubs, bars, boutiques, cenotes, and numerous other attractions for a complete Tulum Jungle-Beach experience.

Additional Notes:
~ No Parties / Noise Policy
•Parties are strictly prohibited.
•Small gatherings require prior approval.

~ No loud music after 11:00 PM.
•Please respect neighbors, staff, and community rules.
~ Violations may result in a USD 500 fine, police involvement, or eviction.

~ Energy Consumption
•Turn off A/C units, lights, and electronics when not in use.
~️ A/C should never remain on when the villa is unoccupied to avoid energy waste.

~️ Illegal Items
•Drugs and firearms are strictly prohibited.
~ Possession or use will result in immediate eviction and legal action under Mexican law.

~ Unexpected Events
•Tulum is a developing town; occasional power or water outages may occur.
These are beyond our control.
~ In severe cases (storms or emergencies), staff may access the villa for safety reasons.
•The company is not liable for interruptions caused by external providers or weather.

~ External vendors are not allowed
For safety and privacy reasons, external vendors are strictly prohibited from accessing the villa.

Casa Kookay | 6BR Luxury Villa w/ 3 Pools | Aldea Zama, Tulum

Mexico

Quintana Roo

Tulum, Quintana Roo, Mexico

Experience the perfect blend of comfort and camaraderie in a beautifully clean and spacious home, ideal for large gatherings and celebrations. The dedicated concierge team ensures a seamless stay with prompt assistance, local recommendations, and personalized service, making every guest feel safe and well-cared for throughout their visit.

Bedroom 1

Bedroom 2

Bedroom 3

Bedroom 4

Bedroom 5

Bedroom 6

SAFE BOX AND ACCESS POINTS
Safety boxes are provided on the premises for guests to store valuable items such as documents, passports, cash, and jewelry. It's recommended to use these boxes and ensure all access points are locked when leaving the villa. During check-in, guests can set up their PIN for the safety boxes to maintain exclusive access. A fine of USD 50 may apply if doors are left open when guests are not present or sleeping. Neither the company, property, nor staff will be liable for any lost valuables. Guests are responsible for shipping costs if lost items are found. Replacement keys are available for USD 40. Please notify the host promptly if any keys are lost or misplaced.

CHECK-IN AND CHECK-OUT TIME
Check-in is at 4:00 pm. Please inform us of your arrival time in advance for a smooth check-in process. Early check-in requests must be approved by our concierge team and may have an additional fee, subject to availability. If early check-in isn't available, you can leave your luggage with our concierge team, but we don't take responsibility for items left before 4 pm.

Check-out is at 11:00 am. Let us know your departure time in advance for a hassle-free check-out. Late check-out requests are subject to availability and must be approved by our concierge team, with a potential additional fee.

CLEANING AND MAINTENANCE
Guests must allow scheduled maintenance and cleaning staff access. Staff will wear company uniforms, and guests should only be granted access to uniformed personnel. Courtesy cleanings include general cleaning of the kitchen, bathrooms, bedrooms, and common areas. Bed linens and towels are changed every third day. Towels are for villa use only and should not be taken elsewhere. Missing towels at checkout will be charged. Stains from dye, bronzer, or other products may incur extra charges. Avoid sitting or lying on furniture with sunscreen, oils, bronzer, or makeup. Using bath towels to remove these products may stain fabrics and result in replacement charges for damage.

BATHROOMS
Septic tanks in Tulum and some parts of the Riviera Maya cannot handle constant paper build-up. To avoid any issues, please refrain from flushing toilet paper or any other hygiene product. Dispose of it in the provided trash can. Failure to comply may incur a USD 50 fee for plumbing services. If the issue arises outside normal hours, it will be addressed the next day.

APPLIANCES AND FURNITURE DAMAGE
Guests are required to report any damage found or caused during their stay. Failure to report damage may result in fees for repair or replacement. Each guest is responsible for their behavior and any damage to the villa. Owners and staff hold no liability for injuries or harm from the villa or pool's use.

NO PARTIES/NOISEPOLICY
Parties are strictly prohibited on the premises. Small gatherings require prior approval from our concierge team. Excessive noise is not permitted after 11:00 pm. Guests must maintain a respectful demeanor towards neighbors, our vendors, and staff. Violations will result in a USD 500 fine, intervention by local authorities, and potential eviction from the property if noise disturbances persist.

PROHIBITION OF FLAMMABLE ITEMS
For the safety of all occupants and the preservation of the property, it is imperative to observe the prohibition of all flammable items. This includes but is not limited to candles, fireworks, and any other decorative materials that are combustible. Failure to comply with this directive and subsequently causing damage to the premises will necessitate responsibility for covering the incurred damages.

SMOKING
Smoking inside the villa is strictly prohibited. Guests caught smoking will be fined USD 500 for cleaning and deodorizing. Ashtrays are provided outside for smoking. Damage caused by cigarette burns will incur additional charges. Please ensure glass sliding doors are closed while smoking to prevent smoke from entering the villa.

POOL RULES
Diving into or running near the pool area is strictly prohibited for safety reasons. Children under 12 must be supervised by an adult while using the pool. Refrain from using the pool while intoxicated. The property is not liable for injuries sustained while using the pool. There's no lifeguard on duty; guests swim at their own risk. Please shower before entering the pool to maintain cleanliness and avoid throwing litter in the pool area to prevent pipe and drainage issues.

PETS
No animals are permitted on the property. Guests with pets will be asked to leave immediately and may face additional fees. Exceptions are made for service animals, but guests must inform us before booking and provide documentation. This policy ensures villa cleanliness and hygiene. Guests are responsible for any damages caused by pets, leading to potential extra charges.

CHILDREN
Families with children are welcome, but guests are fully responsible for their safety and any property damage caused by minors. We ask all guests to be respectful of neighbors and avoid causing any inconvenience to them.

ENERGY CONSUMPTION
Guests are responsible for managing their energy usage at the villa. Please switch off lights, air conditioners, fans, and electronic devices when not in use. To minimize energy consumption and carbon footprint, air conditioning should not be left on when guests are away from the house.

DECORATION
Our decoration services include setup, materials, and cleaning. Staff will ensure decorations are placed safely to prevent damage. Bringing your own decorations incurs a $25-$30 USD charge for extra cleaning time, plus additional fees for any resulting damage to the house.

ILLEGAL ITEMS
Please respect our policies and adhere to Mexican laws during your stay. Possession and use of drugs and firearms are illegal in Mexico. Non-compliance may result in immediate eviction from the property without a refund.

UNEXPECTED EVENTS
Please be aware that Tulum is a developing town and occasional electricity blackouts may occur. While we strive to resolve issues promptly, some situations may be beyond our control. In the event of severe weather or catastrophic occurrences, the company reserves the right to access the property without notice to prepare or mitigate damages. We may also request guests to vacate the property for safety reasons or to protect the house. The company is not liable for power, water, or Wi-Fi outages caused by service provider issues, severe weather, or maintenance beyond our control.

Thank you for your cooperation and for adhering to our rules. We trust that you will have a pleasant stay at our villa. Should you require any further assistance or have any questions during your time here, please do not hesitate to reach out to our staff.

Casa Kookay | 6BR Luxury Villa w/ 3 Pools | Aldea Zama, Tulum

About The Property

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Location

Tulum, Quintana Roo 77760

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Luxury Vacation Homes | Guided Vacation Experiences

Beach Please Tulum

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