Before My Stay

Once your booking is confirmed, the host’s contact information will be provided either by email or directly on their site - depending on how you booked.

If you completed your reservation on Savvy, you’ll receive an email with your stay information which will include the host’s contact details. If you were redirected to the host’s website, their contact info should be included in your confirmation from them or on their website.

If you can’t find it or aren’t sure who to reach out to, check your spam folder first, then feel free to email us (support@savvy.com) and we’ll help track it down.

Start by checking your spam or junk folder - confirmation emails sometimes end up there.

Your host will send a confirmation email when your reservation is confirmed, or they will notify you of any other steps you need to take to complete your reservation, such as signing a rental agreement, verifying your ID, etc.

If you haven’t received anything within 24 hours, contact the host or feel free to reach out to us and we’ll help you get it sorted. You can email us at support@savvy.com.

Check-in instructions are typically sent by the host a few days before your arrival. If your stay is coming up and you haven’t received them, reach out to your host as soon as possible.

If you’re unable to get in touch, we’re happy to help at support@savvy.com. While Savvy doesn’t have access to check-in details directly, we’ll do our best to connect you with your host quickly.